Return and Refund Policy

Last updated: September 14, 2026

At LurexaZone, we want you to be satisfied with your purchase.

Returns

If you receive an incorrect, defective, or damaged product, please contact us as soon as possible after delivery.

To request a return, please contact our customer support team and provide your order number and, when applicable, clear photos or videos showing the issue with the product.

Products may need to be unused and in their original condition unless the return is due to a defective, damaged, or incorrect item.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us promptly. After reviewing the issue, we may offer a replacement, return, or refund where appropriate.

Refunds

Once a return or refund is approved, the refund will be processed using an appropriate method depending on the original payment method and circumstances of the order.

For Cash on Delivery orders, we may contact the customer to arrange an appropriate refund method.

Refund processing times may vary depending on the payment provider or financial institution.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other applicable reasons. Any applicable restrictions will be communicated where relevant.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible. Cancellation requests may not be accepted once an order has been processed or shipped.

Contact Us

For return or refund requests, please contact:

LurexaZone
Email:  lurexazone.shop@email.com
WhatsApp: 0578011728